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iPhone 15 pro

dazzydog
Contributor
Contributor

How does it work when your paying for a phone that you don’t have yet 

9 REPLIES 9
Katie_B
EE Community Support Team

Good morning @dazzydog

Welcome to the community. 

When did your plan change?

Usually your plan is updated as your phone is being processed for delivery. 

Katie

Yesterday my plan changed 

Katie_B
EE Community Support Team

Thanks for getting back to me @dazzydog

Have you received any delivery information?

Katie

Nope just got a message with the credit agreement on 

Katie_B
EE Community Support Team

Hi @dazzydog

Do you have the DPD app?

Have you tried searching with the email address and delivery details you have provided with your order?

Katie

I’ll download it and have a look 

Katie_B
EE Community Support Team

Thank you @dazzydog

Please keep me updated. 

Katie

It’s getting delivered on Monday it says on the dpd app thank you for your help 

Katie_B
EE Community Support Team

If you have any further questions please be sure to let me know @dazzydog

Have a lovely weekend, 

Katie 🙂