Upgrading Apple Watch

[Jackie351]

I’m trying to upgrade my Apple Watch on the app and it needs a OTP sent to my Watch Phone number which is different to my Phone contract even tho they are linked. I can’t access the number that my Watch is on so anyone know how I can do it? Thanks 

[Katie_B]

Hi @Jackie351. 

Welcome to the community. 

If you are unable to retrieve the one time password I would recommend giving us a call so our customer care team can help process this for you. 

Katie