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Upgrade trade in

Lwilliams__
Explorer

‎26-12-2022 05:44 PM

Hi, I've recently upgraded to the new iPhone and the contract is under the circumstance that I trade in my old phone. I keep getting messages to remind me that I must trade in my old phone immediately otherwise the contract will not be valid. However, I am yet to receive the new phone. I do not want to get rid of my old phone until I have the new one. Will the contract be invalid? 

0 Helpful
3 REPLIES 3
kyon
Explorer

‎26-12-2022 07:57 PM

Hi @Lwilliams__, welcome to the EE Community Forums,

Sorry you haven't had a reply to this yet, but please do not worry.

Give EE a call at 0800 956 6000 to let them know that you have not received neither your trade-in kit nor your new phone, and they should just extend your return period.
Trade-in kits seem to be delayed at the moment because of Royal Mail's strikes, but your shiny new iPhone should hopefully be with you soon as devices are usually delivered through DPD and should not be affected by this. 

Let me know how everything goes, and I hope that you enjoy using your new iPhone.

:）
0 Helpful
Chris_B
Grand Master
Grand Master
In response to kyon

‎26-12-2022 10:09 PM

@Lwilliams__  What iPhone ?  Colour and storage size did you order ?  

0 Helpful
Lwilliams__
Explorer
In response to Chris_B

‎27-12-2022 07:11 PM

iPhone 14 pro max space black 

0 Helpful