I have had a specific problem issue with information at the beginning of the upgrade process and then completely different information when you actually go to purchase it and also that the plan includes add-ons worth £400 but it doesn’t state anywhere if the add-ons are not free, at all or free for 6 months and then you have to pay each specific add-ons separate monthly charges of which can be extremely expensive What I’m really kind of confused and curious about is that I have to pay up to £400 upfront, even though it states above “Chose your plan and you can get this phone now!” Also I have a 2 year Apple iPhone 11 Pro Max in perfect condition, there are no scratches on the glass and has always been protected by a leather flip cover but when you get to the checkout there is absolutely nothing referred to or any additional information about the “Trade In!” I literally just don’t understand what is going on here with EE. Can they be trusted when at the top of the page the information is completely different from further down the page and most importantly that I would have to pay up to £400 to upgrade which again is completely different from what is stated further up the page, at the beginning. I just don’t know what to do now as I would obviously like an upgrade but have never had to pay anything upfront before and never had to accept any additional add-ons, therefore, the plan that I chose is what I would have to pay and no additional charges, no upfront costs or any additional add-ons. Your advice and suggestions that you would recommend for me to do would be most appreciated and so helpful to me and extremely thankful and kindhearted of you to do for me. Thanks.
