Unable to view order documents

[Micky1892]

 Hello

Pre-ordered iPhone 15 Pro yesterday and had to sign various documents. However, I’ve received the below SMS this morning advising me of further documents to view, however, I can’t find where these are available in My EE. Can anyone point me in the right direction please.

[Katie_B]

Hello @Micky1892. 

Welcome to the community. 

When you log in to your My EE do you have 'My Documents' tab within the settings or when selecting your profile?

Katie

[Micky1892]

Hi Katie

I’m not seeing this option on my profile.

Thanks

[Katie_B]

Thanks for checking @Micky1892. 

Has your plan updated in your My EE account?

Katie

[Micky1892]

No, it’s still showing my current plan

[James6237]

I have the same issue. There is nowhere on the app to access and view this document, and my current plan doesn’t show my new plan for my order 

[James_B]

Hi @Micky1892 and @James6237,

You may not be able to view your new plan documents until your plan has updated in My EE.

Your plan should update as soon as your phone is dispatched.

James

[Micky1892]

Morning James. My plan has literally just switched over to the new Essentials Plan. However, I still can’t find where I get access to the 'My Documents' tab within the settings or when selecting my profile?

Thanks

[James_B]

Hi @Micky1892,

Are you you paying for your device separately via Flex Pay?

James

[Micky1892]

I am, yes