Sound

[Marky1976]

Hi.

not sure if anyone else has this problem. When I use WhatsApp for a call the sound is fine. However when I use a voice call the sound is very low and I struggle to hear.

I’ve checked all volumes etc.

any ideas? 

thanks 

[bristolian]

"Calls" made over apps such as WhatsApp or Messenger are not handled by the telecoms network as calls but as data traffic.

Are you using 4G calling, WiFi-calling or legacy 2G/3G for your voice calls? There should be an indicator next to your coverage meter.

Does the low volume happen with all callers, or just particular ones?

[Marky1976]

Hi

im using 5G calling and when at home, it’s over wifi calling but it’s the same for every voice call

[Katie_B]

Thanks for getting back to us @Marky1976. 

Do you have another line you could use to give our technical care team a call?

Katie

[Marky1976]

Yes I can use another photo