06-12-2023 08:42 AM
Hi.
not sure if anyone else has this problem. When I use WhatsApp for a call the sound is fine. However when I use a voice call the sound is very low and I struggle to hear.
I’ve checked all volumes etc.
any ideas?
thanks
06-12-2023 09:14 AM
"Calls" made over apps such as WhatsApp or Messenger are not handled by the telecoms network as calls but as data traffic.
Are you using 4G calling, WiFi-calling or legacy 2G/3G for your voice calls? There should be an indicator next to your coverage meter.
Does the low volume happen with all callers, or just particular ones?
06-12-2023 12:42 PM
Hi
im using 5G calling and when at home, it’s over wifi calling but it’s the same for every voice call
06-12-2023 03:49 PM
Thanks for getting back to us @Marky1976.
Do you have another line you could use to give our technical care team a call?
Katie
06-12-2023 04:48 PM
Yes I can use another photo