Sim not working - iphone upgrade

JulianJ · ‎08-05-2023

Hi, I upgraded from iPhone XS to 14 pro, staying with EE but my SIM card now does not work. I may have accidentally transferred virtually (ie without sim inserted) as part of the swap over but then deleted the virtual account (I also have my work number as an e-sim) and tried to insert the actual card, but has not worked at all. Any ideas please?

Northerner · ‎08-05-2023

Hi @JulianJ

It sounds like you need a new SIM. You can get one free from any EE store or order one here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎08-05-2023

Hi @JulianJ

It sounds like you need a new SIM. You can get one free from any EE store or order one here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

JulianJ · ‎08-05-2023

Thank you for this, will contact EE for a new sim