30-03-2022 04:54 PM
I connect my mac to my iphone's personal hotspot for Zoom calls (because my wifi isn't strong enough). That means I need it to stay connected for at least 90mins. It did this in the past with no problems and remained connected for as long as I needed it to. Now, like this year, it drops constantly - and my Zoom calls freeze. I can't find a reason for the dropping. Any suggestions please.
30-03-2022 05:06 PM
Have you ceased your Zoom subs? Free Zoom only goes for 40 mins, if I remember.
31-03-2022 10:57 AM
Apologies, to be clear - this is nothing to do with Zoom (I have a Pro account). The hotspot dropping happens on anything I am doing on my Mac. However, it's not so much of a problem to recconnect when doing email or other work. The problem is when I am on a Zoom call, it clearly doesn't look good to a client to be freezing and losing part of the conversation - even tho it only akes a minute to reconnect.
31-03-2022 12:20 PM
Hi @KiwiKaren,
Welcome to the EE Community. 🙂
Does your Mac lose connection to the hotspot, or does the phone lose its connection to the mobile network?
James
31-03-2022 02:42 PM
Hi James,
I can only assume it's my Mac dropping connection because sometimes my phone still indicates its connected (icon top of home screen) when it isn't and it takes a few more seconds to catch up.
31-03-2022 02:49 PM - edited 31-03-2022 02:50 PM
Hi @KiwiKaren,
Have you tried a wired connection between your phone and Mac to see if that resolves the issue?
James
31-03-2022 03:00 PM
My phone is typically plugged into my Mac (as hotspotting drains the power) and that doesn't resolve the problem.
31-03-2022 03:05 PM
Hi @KiwiKaren,
In your Mac's network settings, are you selecting iPhone USB, rather than WiFi?
James
31-03-2022 03:11 PM
If I am understanding what you mean, then I don't typically get a choice. There is usually a section called "personal hotspots" and its listed under that (as it is today), else its listed with all the other 10-15 wifi connections in the list.
31-03-2022 03:19 PM
Hi @KiwiKaren,
Please see this Apple support article for further details on how to establish a wired connection.
James