IPhone 11 issue

[c9]

I have had 20 Sim cards in one month, for the same numbers 6820 and 5293

 I have got a I phone 11 after a couple of days, it comes up with emergency calls, only is this  error common for a iPhone 11

Ee are sending me. a good as new third, I Phone 11 after my replacement phone when I claimed on my insurance for my first phone being accidentally water damaged 

[Katie_B · Accepted solution]

Hello @c9. 

Welcome back to the community. 

Are you currently waiting for a replacement phone to arrive?

Katie

[c9]

YES what do I do if it has the same issue? 

[Katie_B]

If you continue to have the same issue you will need to give us another call so the team can complete a further diagnostic's @c9.

Please keep us updated. 

Katie

[c9]

Yes, but I previously contacted Apple and they told me that it has nothing to do with the phone. It is probably something to do with my network

[c9]

They told me to do a return to sender, so I contacted yourselves to complete it 

[c9]

Apple can do something called screen sharing with my I phone 

[Katie_B]

Hi @c9. 

The replacement that has been sent by EE have you returned?

Katie

[c9]

NO my account is messed up 

[Leanne_T]

Hi @c9 

If the account is wrong or needs looked into please get back in touch with our customer care team to get this sorted. 

Leanne.