I was messaging a agent about my upgrade order and not received confirmation

[Kirstysw123]

I put my upgrade through today and I haven’t received my order confirmation for my iPhone 12 pro max, why is this? 

[Leanne_T]

Hi there @Kirstysw123

Thanks for coming to the community.

Were you given an order reference number to track your order online when you upgraded?

Did you ask for the confirmation to be sent to your email address?

Thanks 🙂

Leanne.

[Kirstysw123]

No she just said that she was sending me my order confirmation to my email address that I had confirmed with her but I haven’t received anything no order reference number or anything 

[Jon_K]

Hi @Kirstysw123.

Could you check your junk/spam folders to make sure the email hasn't gone there?

Jon

[Kirstysw123]

I have and still nothing gunna ring them today and find out 

[Jon_K]

Thanks @Kirstysw123.

Let us know how you get on.

Jon

[sipon250]

I haven't received any confirmation yet. Still I am waiting. 

I placed order 1 week ago. 

[Christopher_G]

Hi @sipon250

Welcome to the community.

What did you order? Please include the colour and memory size where applicable.

Chris

[sipon250]

I ordered 14 pro max. 128GB. space black. 

[Christopher_G]

Thanks @sipon250

The current estimated guidance for that model is to expect dispatch within 21 days. DPD will be in touch with you when it's ready to be delivered.

Chris