How to change voicemail back to default

[Bethany25]

I was wondering if anybody could help me change my voicemail back to the default. Currently it has a recording made by me but I want to remove that and just have the standard voicemail. I can only find the option to re-record my voice which is not what I wish to do. Thanks in advance! 

[Chris_B]

@Bethany25  Try turning your voicemail off by texting VM OFF to 150.  Then text VM ON to 150, this should reset it back to EEs voicemail greeting. 

[bristolian]

Hi @Bethany25 

If you call your EE voicemail, selecting option 2 then option 2 again, lets you revert to the standard voicemail greeting with the option to record your name.

[Jon_K]

Hi @Bethany25.

Welcome to the community.

Let us know if you're able to change this following the advice above.

Jon

[pwatson123]

I also have the same problem of a very old recording stuck on my EE voicemail message. 
I have tried VM ON and VM OFF but the recording remains. 
When you phone EE voicemail option 1 is a full recording and option 2 sounds as though it is optional to record your name but is mandatory for me.

please help!

[James_B]

Hi @pwatson123,

Welcome to the EE Community. 🙂

Are you selecting option 2 then option 2 again?

James

[pennt]

Hi,

I'm having the exact same problem, the 'option' to record my name is never given to me and is always expected.

I am trying to reset my voicemail greeting to the default greeting but can't seem to get around having to add my name to it (by pressing option 2 and then option 2 again)

[James_B]

Hi @pennt,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help with this if you get in touch.

James

[AnnabelJ]

I'm having the same issue, did you ever figure this out?

[AnnabelJ]

Did you ever figure this out? I'm having the same issue