26-08-2023 11:55 AM
It's been one week that I got an apple watch series 8 from apple. It's cellular version.
First I noticed watch cellular is not working with PAYG account and went to an EE shop and I got 24 months contract.Waited more than 24 hours and It didn't work.
Then I called tech service again and they said that I need go to apple and they'll help. They made controls and because of it's a network issue it's beyond of their expertise. So it didn't work again.
Then I called tech service again and they suggested to make a hard reset on apple watch. I did. Waited 24 hours and it didn't work again.
Today I went EE shop and they suggested to cal tech support... Okay. I did it again and this time someone said we need to identify an e-sim into your account. Okay... I asked as "Please do". Then they told me they need to put a watch plan into my account for £7 pounds a month. I said okay let's do that.
And now they are telling me that I need to wait three months so they can see that I pay my bills and then they'll be available to put a plan into my watch or other option is I need to refund my watch back to Apple and buy same watch from EE with a monthly installment.... I think this sounds like to pushy and dodgy. If you do not trust me to pay my bills, why you are offering me a apple watch device plan?
So I am here with my last hope. There should be a way without complicated methods or without wait 3 months. Any ideas?
Thank you.
Solved! See the answer below or view the solution in context.
30-08-2023 02:21 PM
As of today, I am able to apply a watch plan my problem fixed. Just wanted to inform.
Thanks for your attention and help. @Katie_B @Christopher_G
Fatih
26-08-2023 03:07 PM
Hello @fatih_ozturk.
Welcome to the community.
I am sorry to hear this.
To use an Apple Watch Cellular that has not been purchased direct from EE you will be required to have the £7 plan on your account.
To have this your account must be eligible. If you are new to EE pay monthly this may be why you are experiencing this issue.
I would recommend following the advice from our customer care team and allowing the 3 months.
Katie
26-08-2023 04:23 PM
Hello @Katie_B
Thank you for your answer. Is there any clear statement from EE somewhere that telling these conditions? I am okay to wait but I could learn this informations before I frustrated that much.
Right now I can't trust what is going to happen after 3 months. Too much wrong direction I got and nothing I have at the moment. I just want to be sure if this is a real solution.
Thank you so much.
27-08-2023 08:36 AM
We don't have access to your account here in the community so we can't see the exact reason why you have been advised this. The three month rule is usually to allow a build up of good payment history so that additional products can be added. There isn't a guarantee that you would definitely be able to add it after three months.
This is something you'll need to discuss with our Mobile Care team.
Chris
30-08-2023 02:21 PM
As of today, I am able to apply a watch plan my problem fixed. Just wanted to inform.
Thanks for your attention and help. @Katie_B @Christopher_G
Fatih
30-08-2023 02:26 PM
Thanks for coming back and letting us know @fatih_ozturk
Leanne 🙂