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Apple Watch data plan will not load

Lucyxxx
Visitor

I purchased a data plan for my Apple Watch, which will not load and never has since I started paying for it 4 months ago! Keeps saying it’s not compatible with the data plan I have purchased, and that I need to resync my watch and set up as  ‘set up as family member’ spoke to tech support assured me I’m on the right plan told me to reset my watch back to factory settings and it will load. It hasn’t.. they have advised to keep trying to sync it or come on here for suggestions… can anyone help! 

762865EA-7FF4-4CC3-A0A7-A682D9A1BFD2.png

 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Lucyxxx

 

Thanks for coming here. 

 

Where did you purchase the Apple Watch? 

 

Do you have a pay monthly account and using an iPhone? 

 

Leanne 🙂