Apple TV smart benefit stopped working

[BenMal]

Hi,

My Apple TV smart benefit has stopped working 1 month after initial activation. Still showing as active in the EE app but when I open the Apple TV app it just points me towards starting a new subscription…

any ideas?

Ben

[Katie_B]

Hello @BenMal. 

Thanks for coming to the community. 

Are you still experiencing this error today?

Katie.

[BenMal]

Hi,

yep still experiencing it today.

when I go to settings > subscriptions>EE plan benefits I get a pop up message saying my mobile plan doesn’t include subscriptions to apple services.

To make it even stranger apple

music seems to be working fine (my other smart benefit)

thanks 

[Leanne_T]

Hi @BenMal

Thanks for coming back to us. 

If you give us a call on 150 or 0800 079 8586, the team will get this looked into for you. 

Let me know how you get on 🙂

Leanne. 

[Jaws2]

Mine too! 

[Leanne_T]

Hi @Jaws2

Thanks for coming here. 

If you log into your My EE app and select add-ons, does Apple TV show as your Smart Benefit? 

Thanks 🙂

Leanne. 

[Jaws2]

Yes, it does, Apple Music is still working. 

[Jaws2]

It was working fine

[Leanne_T]

Thanks @Jaws2

Could you let me know what happens when you try and watch Apple TV?

Speak soon 🙂

Leanne. 

[Jaws2]

Hi, it asks me to start an Apple TV subscription,