Apple TV smart benefit stopped working

[BenMal]

Hi,

My Apple TV smart benefit has stopped working 1 month after initial activation. Still showing as active in the EE app but when I open the Apple TV app it just points me towards starting a new subscription…

any ideas?

Ben

[James_B]

Hi @Jaws2,

Are logged in with the same Apple ID on the device which is showing the error message?

James

[Jaws2]

Yes, was working fine, doesn’t work on any device, fire stick, Sky Q, devices etc

[James_B]

Thanks for confirming that @jaw2

Please get in touch with Customer Care so we can take a quick look at your account.

James

[Jaws2 · Accepted solution]

Solved! Customer Care pointed me in the direction of Apple.

after much testing, checking, they suggested I did latest update to 15.2, amazingly that appears to be all it was, Apple TV now appears to be working on all of my devices again. Who knew!! 

[Leanne_T]

Thanks very much for coming back and letting us know @Jaws2

All the best 🙂

Leanne.

[Suzfedz86]

Same is happening to me shows I have the add on until June 2023 yet apple say subscribe. I am already updated to latest software

[Leanne_T]

Hi @Suzfedz86

Thanks for coming here. 

Has this worked previously for you? 

Leanne 🙂

[Suzfedz86]

Yes but now doesnt

[Leanne_T]

Thanks @Suzfedz86 

Is your software up to date? 

Are you using the same iCloud log ins you registered for Apple TV?

Leanne.

[Suzfedz86]

Yes all up to date and using logins I registered with apple tv