25-09-2023 12:54 PM
My phone asking for a pin code after the restart, but the pin was never set on the phone, so how do I reset this ?
25-09-2023 01:14 PM
@artoti Is that a sim pin by any chance? But quick question how did you unlock the device when you want to use it ?
25-09-2023 02:45 PM
Hi Chris, the device was used for the first time so only set up a fingerprint but not pin. And I don't have a pin on the card so not sure
25-09-2023 02:59 PM
Hi @artoti,
Welcome to the EE Community. 🙂
When adding your fingerprint, you would have had to setup a screen lock PIN, password or pattern if you hadn't already done so.
Please see I can't unlock my Samsung Galaxy device | Samsung UK for how to regain access to your phone.
Hope this helps.
James
25-09-2023 03:04 PM
James, I can even get to this option so probably factory reset is the only option. Can this reset be conducted in store or I can do by myself ?
Thanks for trying
25-09-2023 03:12 PM
Yes, you can do it yourself, but please leave this as a last resort as any data you hadn't backed up will be lost.
Did you try unlocking it via find my mobile?
25-09-2023 03:18 PM
I didnt yet but will try later, thanks
25-09-2023 03:35 PM
No problem @artoti 🙂
