27-02-2023 07:54 PM
If I am on contract is my phone under warranty? I dropped it in water 3 weeks ago for no more than 2 seconds switched it off immediately but it isn't working. Put it in a bag of rice as advised by EE by unfortunately I don't have insurance and my house insurance excess is too high to make it worthwhile claiming. Shouldn't a new phone have some kind of warranty? And aren't the newer phones at least waterproof ?
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28-02-2023 09:08 AM
28-02-2023 02:11 AM
New phones are under warranty against manufacturing defects but not for accidents. You need insurance for that like any other product.
28-02-2023 08:15 AM
But aren't new phones at least guaranteed to be waterproof to some extent?
28-02-2023 08:17 AM
Which phone do you have @Karenb1?
James
28-02-2023 08:38 AM
Hi James I have the Samsung Galaxy A21S which I got on a 2 year contract in October 2022
28-02-2023 09:08 AM
28-02-2023 10:29 AM
OK thanks just a shame that I now have to pay for a phone for another 18 months that I can't use 🤦♀️🤦♀️