05-09-2023 04:25 PM
I have a Samsung S9+ running Android 10
I have an app that I need for my hearing aids by Signia but it runs better on Android 11
How can I update to Android 11 or even 12 ?😃
05-09-2023 06:25 PM
Hi @Bob_Moore,
Welcome to the EE Community. 🙂
Sorry, I don't believe Samsung have offered any software updates beyond Android 10 for that model (aside from security patches).
You would automatically receive a notification on your phone if it becomes available.
James
05-09-2023 06:52 PM
05-09-2023 06:56 PM
Hi @Bob_Moore,
All updates are pushed out by the manufacturer, rather than the network. Network providers are only involved in testing, if the manufacturer chooses to release a network specific update, rather than a generic one for a particular device.
James
07-09-2023 10:18 AM
Hi James_B, yes I thought that was the case. But when I queried this with Samsung support they said I would have to check with my network provide i.e. EE !
I am finding that the 'Signia App' Version 2.6.50.12330 prefers Android 11 as a minimum requirement!
I believe some of it is down to the version of Bluetooth currently provided/supported by my current phone.
I find that every time I want to stream from my TV, I have to restart my Samsung Galaxy S9+ otherwise the Signia app cannot 'see' my Bluetooth connection to the TV ! As I'm retired I cannot afford to upgrade my phone to a newer model, and I don't know whether updating the bluetooth on it is even feasible ?
I am at my wits end with this at the moment... 😞
07-09-2023 10:47 AM
I'm sorry to hear you were given incorrect information when you contacted your phone's manufacturer @Bob_Moore
As all software and OS updates are developed by the hardware manufacturer, we don't have the ability to push any updates to your device.
Your phone supports Bluetooth 5.0 which is fairly up to date so I wouldn't expect that to be causing issues.
James