01-11-2023 01:06 PM
Entering phones IMEI and keep getting following message
Sorry, something went wrong on our end. Please enter your IMEI again or come back later
Have come back later same result.
Solved! See the answer below or view the solution in context.
01-11-2023 05:22 PM
Could you try a different web browser and let me know if you see the same error message @Bogart99?
Thanks
James
01-11-2023 01:13 PM
@Bogart99 Then call customer services and request the unlock over the phone.
01-11-2023 01:17 PM
Hi
Just tried that after getting to the unlock section told details of doing online, which I know. Then its press one to hear again
otherwise goodbye!
01-11-2023 02:52 PM
Have you tested your device with another SIM to check if it is locked @Bogart99?
James
01-11-2023 03:28 PM
Yes is locked.
01-11-2023 05:22 PM
Could you try a different web browser and let me know if you see the same error message @Bogart99?
Thanks
James
01-11-2023 06:38 PM
Hi
Very strange, well to my mind. Tried it on Firefox and it worked whereas Chrome did not.
Using Firefox opened with a completely different page.
Many thanks.
01-11-2023 06:40 PM
01-11-2023 06:41 PM
Maybe EE could put this info on the unlocking page would maybe help others in this situation
Regards
Bogart99
01-11-2023 06:45 PM
Hi @Bogart99,
I've checked and I'm able to use the form in Chrome.
It may be that your browser is out of date or has an incompatible plugin installed.
James