Surface duo 2 dual sim

hoogl · ‎04-01-2022

According to device specs, dual SIM is achieved by use of esim and nano SIM card, is this locked by carrier and would usual 6 month restriction be in place till it can be unlocked ?

XRaySpeX · ‎04-01-2022

@hoogl : New devices sold by EE are no longer locked.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX · ‎04-01-2022

@hoogl : New devices sold by EE are no longer locked.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

neilcameron · ‎08-02-2022

It's great to know that new devices are sold unlocked (as they have to be, by law) - BUT does this mean that the EE SIM is automatically transferred to eSIM to allow space for a 3rd party SIM, OR do you still have to do the SIM to eSIM transfer? If so, how?

XRaySpeX · ‎08-02-2022

See What is an eSIM and how do I use an eSIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

neilcameron · ‎08-02-2022

Yes; I know all that, but it doesn't answer my question.

Do new owners automatically get an eSIM transfer pack, or do they still have to order it?

Chris_B · ‎08-02-2022

@neilcameron No they don’t and you need to request this. You can do this via your EE account at a cost of 50p