Stolen phone

[mdsanc]

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Hello, my daughter just had her phone stolen. Can you please help? That’s 

[James_B · Accepted solution]

Hi @mdsanc,

Welcome to the EE Community. 

I'm very sorry to hear that. Please get in touch with Customer Care so we can make sure the phone and SIM are blocked and blacklisted.

Thanks

James

[mdsanc]

Done! Very efficient once the queue let me talk to them. Thanks 

[Leanne_T]

Thanks for coming back and letting us know @mdsanc

If you need anything else, please let us know 🙂

Leanne.

[Kellylowe]

I've tried calling but no answer as says closed need to block my phone

[Chris_B]

@Kellylowe   It’s not close to report a lost/stolen device you can do this 24 hours a day,   . Wait to hear all the options when you call out of hours.   

[Leanne_T]

Morning @Kellylowe

Thanks for coming to the community. 

You can call us and report the stolen phone 24 hours a day, 7 days a week.

Please see our get in touch page for all our contact numbers, to get the phone blocked.

Thanks 🙂

Leanne.  

[parch]

Cant call from abroad. My phone stolen tonight but i am in caribbean. I need the card locked

[James_B]

Hi @parch,

I'm sorry to hear your phone has been stolen.

Please see Lost or stolen mobile phone? for more information, including an international contact number you can use to report it.

James