Samsung z fold 4 broken twice

[Miliie09]

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Why cant i just get a new phone instead of sending me the same one

[Katie_B]

Hi @Miliie09. 

I am sorry to hear you have received two broken phones. 

I'd recommend speaking with our technical care team who can provide you with your options. 

Katie

[Chris_B]

@Miliie09  is that via warranty or via an insurance claim ? under warranty you’ll have it repaired under an insurance claim you’ll be sent a refurbished device. 

[Miliie09]

Same issue as last time on opening the device crack down the middle which cost me £115 to fix of samsung now 6 months later same issue crack on opening ,when ready comments i think samsung has issues with the fold phones. And i have another year left on contract. I have no insurance and regret having to pay again for the same issue.

[Leanne_T]

Morning @Miliie09 

Thanks for coming back to us. 

I would suggest getting in touch with our tech guides on 150 who can help with the problems you are having with the Samsung and let you know what options are available. 

Leanne 🙂