15-01-2023 05:05 AM
I’ve just ordered a Samsung tablet. It was supposed to be brand new but the Samsung seal was broken with a “QC tested” sticker placed over the top. I’ve been with EE/Orange for 15 years and never had an item with a broken seal before. Could anybody advise on wether this is a refurbed product or not?
15-01-2023 08:43 AM
Hi @Kellett300005.
I'm sorry that this has happened.
I'd recommend notifying our Customer Care team so they can check to see what has happened with this.
Jon