08-04-2024 05:11 PM
My phone isn't connecting to the internet. My internet isn't down.
Solved! See the answer below or view the solution in context.
10-04-2024 02:43 PM
I went to town to ask in a couple of shops what to do. Turns out it was connecting to their wifi. So the solution was to reset my router, unplugging for 30 seconds and forgetting network on phone to reset connection.
Thanks again for your help.
08-04-2024 05:19 PM
What do you mean? Your phone not connecting to the Net & the Net is down contradicts each other.
08-04-2024 05:22 PM
Hi there, my internet is working and I'm able to use my laptop , streaming etc but when I check my phone for wi fi connection it says not connected
08-04-2024 06:08 PM - edited 08-04-2024 06:53 PM
Your Net is working on what? Some router you have? What?
08-04-2024 06:25 PM
I have internet connection with talk talk. There's nothing wrong with it. It's just my phone isn't connecting to wi-fi. Thank you for your help.
08-04-2024 06:42 PM
Hi @Pixie71
Thanks for coming to the community.
Have you tried restarting your phone and trying to find the WiFi network again?
Leanne 🙂
08-04-2024 06:56 PM
Tell the phone to Forget its connection to the TT router & then reconnect to it again supplying the TT router's WiFi pwd.
09-04-2024 12:17 PM
Thank you, I tried doing this but it's not saving the password. It says (unchanged). I'm guessing it's an issue with my phone as I'm able to connect to internet with spare phone.
09-04-2024 12:18 PM
Hi Leanne, thank you I tried that but no luck!
09-04-2024 12:35 PM
Thanks @Pixie71
It may be worth fully backing up all your data and factory resetting the phone to see if this helps. Once the phone has been reset you can try and connect again to the WiFi.
Leanne 🙂