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Notice on Phone Stating EE Found Bug in Phone

CarmenG659
Visitor

‎13-05-2023 12:33 PM

This morning I had a Notice on my Phone Stating that EE Found a Bug in Phone and to click on notice to remedy the problem.  I did this as it looked safe and now I can't get my z flip to open up.

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎13-05-2023 12:43 PM

Hello @CarmenG659 ,

Welcome to the community,

That was obviously a spam sent to you. You will now have to factory reset your phone. EE would never send such a message, as they would not know what is on your phone, so I strongly advise you to factory reset, you should be able to find how to do it if you have no idea, on line somewhere.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
354-
Star Contributor
Star Contributor

‎13-05-2023 01:01 PM

I am sure the Samsung UK's website repair/support/community will have some further information on how to factory rest.

0 Helpful
Chris_B
Grand Master
Grand Master
In response to 354-

‎13-05-2023 01:58 PM

@CarmenG659   I would also change any saved passwords you have on your device.   This includes all app passwords.  Especially banking apps.