13-05-2023 12:33 PM
This morning I had a Notice on my Phone Stating that EE Found a Bug in Phone and to click on notice to remedy the problem. I did this as it looked safe and now I can't get my z flip to open up.
13-05-2023 12:43 PM
Hello @CarmenG659 ,
Welcome to the community,
That was obviously a spam sent to you. You will now have to factory reset your phone. EE would never send such a message, as they would not know what is on your phone, so I strongly advise you to factory reset, you should be able to find how to do it if you have no idea, on line somewhere.
13-05-2023 01:01 PM
I am sure the Samsung UK's website repair/support/community will have some further information on how to factory rest.
13-05-2023 01:58 PM
@CarmenG659 I would also change any saved passwords you have on your device. This includes all app passwords. Especially banking apps.