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My 2 PAYG phone Sims mixed up

simplest2
Visitor

Made the mistake of registering my wife's number on my credit card. Now when I add credit to my wife's phone, the credit pops up, AND it awards her on the app all of my unlimited minutes / calls, but back in the real world, her phone can't make calls / use data. It's a showstopper.

1 REPLY 1
Jon_K
Former EE Employee

Hi @simplest2.

 

I'd recommend getting in touch with our Customer Care team so they can look into this for you.

 

They'll be able to help you make any necessary changes.

 

Jon