07-01-2024 12:03 AM
07-01-2024 10:13 AM
Hi @aorr21707,
Welcome to the EE Community. 🙂
Are they using a mobile or broadband data connection?
James
09-01-2024 06:33 AM
Mobile data.
09-01-2024 08:04 AM
Hi @aorr21707,
You can toggle mobile data on and off in the EE app.
Just select the mobile plan in the app, and scroll down to settings.
Hope this helps.
James