Hi, Ive locked myself out of my phone as I changed pattern and forgot it

[Eleanor-53]

can anyone help me, I am locked out my mobile phone as I changed pattern and Ive stupidly forgot patterrn, have no means to call EE and ask for help???on laptop,there is no live chat so I can't get into phone or contact EE for help??

[Chris_B]

@Eleanor-53  EE can not help you gain access to your device they don’t know the passcode.   Your only option is a factory reset and if you don’t have a backup of the device you’ll loose all information on it.  

[XboxGamer1987]

Hello

What kind of phone do you have? 

[Eleanor-53]

Samsung  A54

[Eleanor-53]

If EE could just call me, I know they could go into my settings and remove pattern but Ive no way of  contacting them 

[XboxGamer1987]

Do you know if you have Remote Unlock enabled on your Phone?

If you have a Samsung Account login to here - https://www.samsung.com/uk/apps/smartthings-find/

If you haven't enabled Remote Unlock then as @Chris_B said it will be case of Factory Resetting your Phone which means you'll loose everything unless you've backed your Phone up.

[Eleanor-53]

I will look now, however I cant do a factory reset as it wont allow my to switch phone off

[XboxGamer1987]

If that isn't an option. Then to Factory Reset your phone log in with your Google Account by Going here - https://support.google.com/android/answer/6160491?hl=en-GB

It will give you a Guide.

[Eleanor-53]

Hi

I got link on phone however phone is still locked 

[XboxGamer1987]

Which link did you follow?