Connection problems between Samsung Galaxy and home router

suesnichola1 · ‎10-08-2022

We've just changed our home router. TV and tablet connect to it with no problems, but our Samsung Galaxy phone keeps disconnecting. I've tried restarting the phone, forgetting and reconnecting, switching aeroplane mode on and off again, and resetting the network, but no improvement. Does anyone have any ideas?

XRaySpeX · ‎10-08-2022

Which router?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

suesnichola1 · ‎10-08-2022

Technicolor

XRaySpeX · ‎10-08-2022

Are you on EE BB? If so, which EE BB package? It's a long time since EE supplied Technicolor routers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)