Hey all,
After much trouble trying to order EETV with the Apple TV 4K it finally arrived today and my current EE contract has ended and I am now on ‘New EE’.
The process of moving across to New EE has seemed a bit troublesome and after setting everything up I can not access the EETV app on the Apple TV. I’ve had all the confirmation that the order is complete but I just get error code AU002. Has anyone else come across this. I escalated with the tech team but it took a 30 minute call and the agent couldn’t get their head around I had an Apple TV box, not an Apple TV subscription. They escalated it to a higher team member who was also unsure of the hardware. The training seems to have been really poor around it. I’ve chatted to probably 7 advisor on the phone who were all brilliant but just had no idea what was going on. Anyway it’s now with another team and I’ve been told it’s a 5 day wait for a fix. I’m kind of annoyed as the process to order the was extremely complicated and now I’ve further 5 days without the TV app. 5 days for a fix seems abit excessive at the start of a brand new contract.
Anybody got any work around or tips? My wife will kill me if she has no tv in her day off tomorrow 😂
