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Difficulty transferring number

Shygirl11
Visitor

‎16-02-2023 02:26 PM

Help!!! BT have just transferred me over to EE mobile and already sent me a pac code and the ee sim card arrived today.I've spent all morning trying to transfer my number but everytime I enter my pac code I'm told it's incorrect! It's not!!! So frustrated,feel like cancelling my sim contracts before I've even started! At this point if i had to rate ee then i wouldn't bother wasting my time with them! 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎16-02-2023 03:41 PM

Hi @Shygirl11 

Thanks for coming here. 

The number transfer may have already been set up for you, to check please call us on 150 and the team will be happy to help. 

Leanne.

0 Helpful
CMayflower
Explorer

‎07-07-2023 09:50 AM

How do i speak to someone on 150 about my phone changing from bt to ee i have the same issue 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to CMayflower

‎07-07-2023 10:34 AM

Hi @CMayflower 

Did you provide the PAC when you requested the new EE contract? 

Leanne. 

0 Helpful
CMayflower
Explorer
In response to Leanne_T

‎13-07-2023 08:57 AM

Thanks this has now transferred over. Just need to be recognised on EE registration and billing, getting stressful

0 Helpful
Katie_B
EE Community Support Team
In response to CMayflower

‎13-07-2023 09:38 AM

Thanks for letting us know this is now resolved @CMayflower. 

Katie

0 Helpful