Can’t call or receive calls EE sim

[Esteph]

Hi there, I upgraded phone yesterday to an all rounder device plan (I went from a contract to sim and paying my device separately). I’m using the same SIM as before and have already sent my old phone back to trade in. But I can’t seem to make calls or receive calls. I wasn’t sent a new sim as was told that I’ll still be on the same SIM. 
I want to call 150 to speak to someone but can’t do that 😆 

[bristolian]

Does your phone show a connection to EE's mobile network? You've been correctly advised that a change of priceplan does not require a new SIM.

A connection to the mobile network, or use of WiFi-calling, is required to make or receive calls.

[Esteph]

Hi Briatolian, thanks for getting back to me quick. I have WiFi calling enabled but it doesn’t shown a connection to EE network, but when this sim was in my previous phone, the EE network showed up.

do I need to active the sim perhaps? Even if it’s the same one? 

[Christopher_G]

You should be able to use the old SIM, @Esteph 

Could you try doing a manual network search please?

Tap Settings > Mobile Service > Network Selection > Turn Automatic OFF.

Chris

[Esteph · Accepted solution]

Thanks Chris, your advice helped! 🙏🏾 all sorted now