29-04-2024 10:28 PM
My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.
Solved! See the answer below or view the solution in context.
30-04-2024 02:03 AM - edited 30-04-2024 02:05 AM
@NancyWhitefield : Your PAYG SIM has gone into hibernation.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
29-04-2024 11:39 PM
My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.
30-04-2024 02:03 AM - edited 30-04-2024 02:05 AM
@NancyWhitefield : Your PAYG SIM has gone into hibernation.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
30-04-2024 08:24 AM
The number is likely dead. Get another sim when you visit.
Thanks