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Didnt receive £15 sim package but been charged

Willow37
Visitor

‎27-03-2024 04:49 PM

Hi,

I'm new to ee. I purchased 2 pay as you go sim cards for myself and my daughter. I received the cards and activated them but the £15 subscription packages were never applied to either sim, I have been charged for them though. I paid for them on the date of ordering bith the sim cards. I had to purchase a subscription package each again through the app and pay for both again. I thought I'd have received a refund for the first lot, but I haven't. How do I get refunded for them as I can't speak to an advisor when I ring it is all automated and there is no message us or live chat option on the app. TIA

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎27-03-2024 06:17 PM

What does texting AL to 150 from each no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)