07-04-2024 05:14 PM
I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received a Text acknowledgement. However, my account does not show this free credit, only my top-up payments. Please advise. Thank you.
Solved! See the answer below or view the solution in context.
16-05-2024 05:06 PM
Hello HYTOO1,
You were the first respondent to come up with the solution, namely contacting the complaints department via the internet. It was appreciated that you gave me the link as it took me ages later to find the complaints procedure on their website; no wonder I never found it before! The good news is that the £5 credit has now been added retrospectively.
07-04-2024 06:31 PM
@44RT : What does texting AL to 150 from your no. fully report verbatim (it is free)?
07-04-2024 07:20 PM
08-04-2024 08:52 AM
Hi @44RT,
If your promotional credit still hasn't been added, please get in touch on 150 so a member of the team can take a look at your account.
Thanks 🙂
James
08-04-2024 10:05 AM
I need credit to ring the doctors
08-04-2024 11:58 AM
Welcome to the EE Community, @Keelyann
Please see How to top up a pay as you go phone | Mobile Help | EE for help with adding credit to your phone.
James
09-04-2024 05:35 PM
James,
I followed your advice yesterday and sent a Text message to 150 but there has been no response from ee. I'm beginning to wonder if the promotional credit was just a ruse on their part to get me to pay £5 into my account.
09-04-2024 06:16 PM
Hi @44RT
Have you text BALANCE to 150? The reply will show how much credit you have on the account. If this is not showing, please call us on 150 to get the offer looked into.
Leanne 🙂
10-04-2024 12:03 PM
10-04-2024 01:06 PM
Hi @44RT
If you call 150 and select account queries, the call will be transferred to one of our mobile guides.
Leanne.