Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium insurance

Trebor_666
Investigator
Investigator

‎19-04-2023 05:12 AM

My phone decided to die one night whilst I was asleep and refused to turn back on in the morning.  Being insured I contacted EE to repair or replace my phone ,which they did. My phone in pristine condition was always in a case front and back,  never been dropped or came in contact with any liquid but EE in their infinite wisdom deemed I should pay £100 for the refurbished phone I received . What is the point of insurance if this is the case.

0 Helpful
4 REPLIES 4
Trebor_666
Investigator
Investigator

‎19-04-2023 05:14 AM

EE is getting too big for their boots.

0 Helpful
Christopher_G
EE Community Support Team

‎19-04-2023 08:14 AM

Hi @Trebor_666 

Welcome to the community.

I'm sorry to hear that your phone stopped working.

How long have you had the phone for? The replacement devices are refurbished, cleaned and tested before being sent out as a replacement for faulty, damaged, lost and stolen devices.

Chris

0 Helpful
Trebor_666
Investigator
Investigator

‎20-04-2023 01:36 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Yes but surely if my phone was faulty I shouldn't have to pay for a replacement. 

Bobby C
0 Helpful
James_B
EE Community Support Team
In response to Trebor_666

‎20-04-2023 08:19 AM

Hi @Trebor_666,

There wouldn't be an excess to pay if it was a warranty replacement, but there is for insurance replacements.

James

0 Helpful