Hi, I purchased a turtle beach headset through add to plan in March last year and haven’t used it much but in early December I noticed they no longer took a charge, I contacted EE about a replacement but they told me to contact the manufacturer, so I did and they gave me a link to a firmware update which I have tried to do but it would not complete the update. Turtle beach have said as I did not purchase direct through them I needed to return it to the place I bought it from. On the phone again with EE again this evening for nearly an hour and they are refusing to take it back! So now I’m stuck with a quite expensive paper weight. Anyone got any ideas??
thanks
