27-06-2023 12:37 PM
27-06-2023 02:46 PM
Hi @aisforandy
Welcome to the community.
If you have a chat with our Mobile Care team, there's a process they can follow to speak to our accessories team. Hopefully they can get to the bottom of the problem and find a solution for you.
Chris
31-07-2023 06:14 PM
I also have a similar issue with my Nreal Airs, only it's a loose connection causing the screen to turn off. I reported this issue to EE last year when I was still paying for the the glasses on my contract, but was told by EE that only provide warranty within 14 days of purchase. Nreal state, EE can replace the glasses.. and EE tell you to get In-touch with Nreal.
31-07-2023 06:57 PM
Hi @TZ11,
Welcome to the EE Community. 🙂
I'm sorry to hear you've had problems making a warranty claim.
Please get in touch with Customer Care so a member of the team can take a look at it for you.
James