I don’t think you’re doing anything wrong. I signed up for a new account stating I didn’t want marketing communication, which has been ignored. So far I have received two unsolicited text marketing messages, and both times I have replied STOP to 2040 as instructed. In both cases I get an immediate w message back saying it will take 30 days to stop the messages.
This is just a cynical ploy to ignore your wishes and force marketing onto you. You already paid for the service at this point, so what are you going to do about it. I work as a dev, this delay is entirely based on company policy. If they cared in the slightest about your desires they could stop the marketing messages immediately, but they have calculated that by the time you’re at the end of whatever contact / pay as you go service, the messages will stop any you’ll forget that they’ve been abusing your choice for a month.
This conversation will make no difference because it requires a login, so we’re basically urinating into the wind. For fun, I will follow this thread and post my comment to Reddit in a month, then follow it up on Reddit with a public discussion about it.
I suspect the information commissioner may take a dim view of EE abusing my personal information when I have asked them to stop. For reference, a request under GDPR for erasure must be performed in one month, which is removing all personally identifying data from all systems including backup. I help to write the software that removes customer data from our systems at my workplace. It wasn’t difficult and can be done by the press of a button on our internal systems once a request is received. It takes about 5 minutes.
EE taking 30 days to change a single flag on your account is ridiculous. The only way it’ll change is by shaming them publicly..
