The EE Community

I didnt received my order

the courier marked my order as delivered but I did not receive anythingThe courier marked my order as delivered but I did not receive anything . I need help  please 

Account owner change

So right now my sister has a phone and the account is under her name i want to transfer the account to my name but then i have to wait 6 month to get a ps5 as they will treat that account as a new one so what if i just let her take out the ps5 and th...

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Contract

EE certainly don't make it easy to find contract details, specifically the end date.Where do I find it on 'My EE'? 

My bill

How to cancel contract from overseas with no mobile connection.

Hi, why is there no way to contact via email, webchat etc. I have no connection other than through a ships satellite. So paying full the full works but unable to use as out of signal. I should be able to cancel an out of contract service with some ve...

eSIM can’t make or receive phone calls

Hi, I am new to the community.I had just converted my physical EE sim to esim. I was able to use the data but I just couldn’t make or receive any phone calls i have tried to restart my phone without the physical SIM card however the same problem pers...

Contract

I have taken a new contract out with ee I was told my plan would be £44 a month and this would be reduced to £41 a month. But looking at my bill I am paying £56 a month. Why is this so different when they have told me how much contract would be are t...

What is my valid Ee number

What’s my valid Ee number