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Re: Can’t make or receive calls

Elli921
Visitor

Hi there,

 

Since Friday I have not been able to ring anyone or no one can ring me. I have WiFi calls on and can ring people on WhatsApp 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Elli921 

  • Are you on EE PAYG or pay monthly contract.
  • Are you in the UK.
  • Have you tried restarting your device.

Have you checked your local network for issues:

https://ee.co.uk/help/mobile/fix-problem/ee-mobile-signal-problems

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
bristolian
EE Community Star
EE Community Star

WhatsApp is just an internet-app, all that proves is that your phone has a working internet connection. It therefore follows that WiFi-calls at least, should work. These don't use apps and you make or receive the call entirely as normal using your phone's dialler.

Does your phone show the on-screen WiFi-calling indicator?

Given it's been a few days since you had these symptoms, ensure you have restarted your phone and toggled flight mode.