Going abroad

[Suewilk31]

I am going to Italy on Sunday what do I need to do. My daughters phone is also on my account and she is going with me. Can I just say that this service is useless I need to speak to someone and it is impossible unless I visit an EE shop which takes hours anyway!!! 

[Katie_B]

Hi @Suewilk31. 

Welcome to the EE Community. 

If you wish to use your phone abroad please ensure you have roaming active on your account by texting ROAMING to 150 from each number. 

You can find more information and charges for roaming in Italy HERE. 

Katie

[XRaySpeX · Accepted solution]

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £25 / billing month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

If you are on PAYG, make sure you have used your PAYG SIM to make a call or text in the UK.