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Can’t make or receive calls

Andrew19711
Visitor

‎26-02-2024 02:50 PM

New phone, inserted SIM card but cannot make or receive calls, the call ends as soon as I dial it, have removed sim & reinserted, have also reset network settings & restarted the phone, any ideas please? 
by the way I can make WhatsApp calls 

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎26-02-2024 03:05 PM

Hello @Andrew19711 ,

Welcome to the community,

Is this a new SIM card? Do you still have your old SIM card? If so, have you tried your old SIM card in the phone, as you do not need to use a new SIM card.

WhatsApp calls work over wifi, so has no bearing on you having a SIM card or not, the app works over data if no wifi, which sounds like you are using.

What phone did you get?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
Grand Master
Grand Master

‎26-02-2024 04:41 PM

Hi @Andrew19711 

Is the SIM PAYG or pay monthly contract.

Are you in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
bristolian
Legend
Legend

‎26-02-2024 06:30 PM

As already mentioned, WhatsApp is just an app and - just like Messenger and others - your phone & the mobile network just treat this as data usage over any available internet connection.

Key to whether you can make & receive direct-dialled calls is whether your phone shows a connection to EE's mobile network. Does it?