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abroad data not working

Jamieno1
Explorer

‎24-04-2023 10:31 AM

I’m abroad , I have roaming and travel pass and my data is not working , plusmy account says I’m not the bill payer wen I am . And cannot call 150 

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎24-04-2023 10:34 AM

Hello @Jamieno1.

Welcome to the community. 

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Are you connected to a local network?

Speak soon, 

Katie

Jamieno1
Explorer
In response to Katie_B

‎24-04-2023 10:41 AM

I had an add on before I left .I am connected to local network KPN NL t mobile . Data on low 4g . internet not loading . Thanks .

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Jamieno1

‎24-04-2023 10:46 AM

Thanks for getting back to me @Jamieno1. 

Have you tried manually connecting to another available network?

Katie

XRaySpeX
EE Community Star
EE Community Star

‎24-04-2023 11:22 AM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

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