Unable to use remaining data

[Katiew1981]

I still have 191MB left of my data allowance but I don't seem to be able to use it! Can only access internet when on WiFi. Data also seems to have reduced dramatically, I never reach my allowance and I still have 20 days until it renews. Thanks for your help!

[Jon_K]

Thanks for coming here, @Katiew1981.

What phone are you using?

How much data do you usually get?

Jon

[Katiew1981]

I get 1GB and use a Nokia G50.... Thanks!

[Leanne_T]

Hi @Katiew1981

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the reply? 

Leanne 🙂

[Katiew1981]

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). 

Your current allowances are: Unlimited UK minutes and Unlimited UK texts. 

You have 191MB remaining of your 1.0GB data allowance. 

This will refresh 20 Nov 2022.

You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150.

[Jon_K]

Thanks @Katiew1981.

Have you tried restarting your phone?

Is mobile data enabled on your phone?

Do you have any data restrictions within settings?

Jon