Travel data pass and Roam

Chris-11 · ‎05-11-2022

Hi,

Constantly having issues with trying to enable things by texting 150. I don't get a response for TRAVEL and have no idea if the pass is on or off. ROAM gives me a generic resposne. Nothing shows in my app dashboard for any of this.

How do I know if it's working or not or do I just wait for a massive bill and then argue?

Currently waiting to board the flight so this should be interesting....

XRaySpeX · ‎05-11-2022

You should be able to see it in your online MyEE under Add-ons or Extras.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris-11 · ‎05-11-2022

It doesn't show either. I've just spoken to EE and they assure me both are active, but nothing in MyEE and no response from 150 text...

A few months back I got to India and had nothing. Had to bombard 150 with travel stop and travel messages until it eventually worked. They said it was on but I had no connection. I had to stop and start it again... Like windows...

XRaySpeX · ‎05-11-2022

What's both? TRAVEL is 1, what's the other?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris-11 · ‎05-11-2022

ROAM

XRaySpeX · ‎05-11-2022

Ah, that's not a pass giving you a roaming allowance but just a permission to allow you to roam somewhere.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris-11 · ‎05-11-2022

That's right yes, but my first stop is Vietnam and the travel data pass doesn't cover there, so I will need to use a roaming option. But. If I can't use 150 then I won't be able to select options.

XRaySpeX · ‎05-11-2022

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/vietnam.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

SteveWelburn · ‎07-11-2022

Have just arrived in Australia. My phone will not receive or send texts or phone calls without WiFi.

I have received a message from EE to text Passport to 150. THIS DOES NOT WORK. Very frustrating as you can imagine. No phone, no signal, not contactable unless in a WiFi Zone.

Tried switching phone off, nothing works. Can't call EE as my phone won't allow calls. HELP

Leanne_T · ‎07-11-2022

Hi @SteveWelburn

Thanks for coming here.

If you have a pay monthly account, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked?

Leanne 🙂