Phone shows strong 4G connection but doesn't have internet connection

[19ninety]

Same issue, I run dual sims Three and EE and both sims display 4G, 4G+ & 5G between 1 and full reception and currently EE has no Internet when Three does. Having just moved one business sim to EE for additional network coverage I'm pretty disappointed... 

[bristolian]

Can you elaborate on "has no internet"? The 4G, 4G+ & 5G indicators can be taken with a slight pinch of salt, but does VoLTE/4G-calling show?

Are you able to make & receive calls?

[Northerner]

Hi @19ninety 

Have you set your dual SIM settings correctly. 

Thanks 

[bristolian]

Dual-SIM is a good point - make sure that VoLTE & mobile data is enabled on the EE SIM as a process of elimination.

[19ninety · Accepted solution]

Yea, so turns out the bill hasn't gone out for the first payment 🫢

Hopefully that'll fix it once I'm back where I can access my cards...