14-02-2024 11:15 AM
Hi had a look on my app on the phone it said I had 24.8 data left, then the app crashed & said they were having problems when it came back on & it said I had only 4.8 gb left. How do u work that one out
14-02-2024 01:37 PM
Hi @mharley99
Thanks for coming to the community 🙂
Can you text BALANCE to 150, how much data is showing remaining?
Speak soon.
Leanne.
16-02-2024 06:32 AM
Hi I did that still says the same, but I never use up all my data all the time I have had the contract which has been about a year now, always had at least 12gb left each month thanks
16-02-2024 09:52 AM
Hi @mharley99,
Our Customer Care Team will be happy to check your data usage is tracking correctly if you get in touch.
James